Terms of Service

Supplier / service provider

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Registration number

{{REG_NUMBER}}

VAT number

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Registered address

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Support / enquiries

{{SUPPORT_EMAIL}}

Product

Serve Station — Job Card System (the “Service”)

By creating an account or using the Service you agree to these terms on behalf of your organisation. If you do not agree, do not use the Service. These terms take effect on {{EFFECTIVE_DATE}}.

Fees are quoted and payable in South African Rand (ZAR). Unless stated otherwise, prices are inclusive of Value-Added Tax (VAT) at the prevailing rate, and a valid VAT invoice is issued under the VAT number above. Subscription fees, billing frequency and any usage-based charges are set out in your order or plan.

Where the Service is supplied to a natural person as a consumer by means of an electronic transaction, the seven-day cooling-off right in section 44 of the ECT Act may apply. The cooling-off right does not apply to transactions excluded by s42(2) (for example services that have begun with the consumer's consent before the end of the period). Business-to-business supply to an organisation is generally not subject to this right.

You agree not to:

• access data belonging to another tenant or attempt to bypass tenant isolation;
• upload unlawful content, malware, or personal information you have no lawful basis to process;
• probe, scan, or load-test the Service without written permission;
• resell or sublicense the Service except as expressly permitted; or
• use the Service in breach of South African law.

You remain the responsible party for personal information you process through the Service in respect of your customers; we act as your operator for that data. Our processing of personal information is described in the Privacy Policy, and the data-protection terms governing our operator role are set out in the data processing addendum.

We aim to provide the Service with reasonable skill and care but do not warrant uninterrupted or error-free operation. Planned maintenance, service levels and support channels are as published for your plan.

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss. Our total aggregate liability arising out of or in connection with the Service is limited to the fees paid by your organisation in the {{owner-justified period}} preceding the claim. Nothing in these terms limits liability that cannot be excluded under South African law, including under the Consumer Protection Act where it applies.

Either party may terminate as set out in your order. On termination we make your data available for export for a reasonable period and then delete it in accordance with our retention schedule, save where the law requires us to retain it.

These terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts. The Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008 apply where applicable.

Questions about these terms: {{SUPPORT_EMAIL}}. Data-protection enquiries: {{IO_EMAIL}}.